Simon Fraser University

Creating marketing materials that turn interest into enrolment

The Situation

Before engaging a creative agency for its next campaign, SFU wanted to ensure it had an evidence-based understanding of its recruitment materials' impact.

The Solution

SFU partnered with Academica Group to survey high school students in British Columbia and their parents on SFU's creative materials

The Result

The findings of the study gave SFU the insight necessary to guide the agency's work and develop materials that reflected the wants and needs of BC students and parents.

The Situation

Engaging a creative agency is a big decision for any organization, but especially for Canadian postsecondary institutions.
Enrolment pressures and growing competition have made prospective students savvier than ever before when deciding on which institution to attend. Where universities could once bank on their catchment areas to deliver the enrolments they needed, many now find themselves competing for space within the array of options that exist in the minds of students and their parents.
It was with this challenge in mind that Simon Fraser University decided to engage a creative marketing agency in the spring of 2018. Before doing so, though, the university knew that it was crucial to have an evidence-based understanding of the current impact being made by its recruitment materials. After all, postsecondary institutions don’t have the time or resources to be working with ineffective marketing materials. They need to make the most of every touchpoint with prospective students.
That’s why SFU wanted to know more about how students and parents viewed its overall brand and recruitment materials, and how this information could help its team maximize the impact of their resources when developing future enrolment strategies.

The Solution

To meet its challenge head-on and take control of its enrolment destiny, SFU partnered with Academica Group to conduct an online survey of British Columbian high school students and their parents. This survey measured respondents’ awareness and general perceptions of BC postsecondary institutions, including SFU,. Then, participants had the opportuntiy to review SFU’s viewbook and provide their detailed reactions to and perceptions of the material.

The Result

By performing this crucial research, SFU’s team garnered valuable insights into where its recruitment materials were most effectively representing the institution and where they were falling short. Further, having these insights prior to engaging a creative agency gave SFU the opportunity to provide the agency with evidence-based direction that vastly increased their chances of creating materials that could make a real difference in the minds of prospective students and their parents.

In the end, these efforts have had a huge impact on not just our creative materials, but our overall recruitment strategy moving forward.
Donna Dove
Associate Director & Strategic Enrollment Management Liaison, Student Success and Strategic Support