A recent article by journalist Calvin Hennick outlines four key considerations for postsecondary institutions looking to launch AI-powered chatbots and platforms: building cross-functional teams, embedding privacy and data protection, investing in scalable IT infrastructure, and promoting AI literacy. Hennick interviewed leaders from Arizona State University; the University of California, Irvine; and the University of Michigan to understand how they implemented internal AI tools and platforms. “When people don’t have guidance on what’s safe, they’re often afraid to do anything,” said Elizabeth Reilley (Arizona State University). The article highlights initiatives such as UMichigan’s course-specific tutoring bots, UC Irvine’s user-built chatbot tools, and ASU’s faculty training sessions.
