Poor communication begets high costs in higher education: Opinion


In a recent article for University World News, Nita Temmerman highlights the high costs of poor internal communications at higher education institutions. Temmerman explains how inadequate communication and information-sharing can reduce employee productivity and motivation, waste time and resources, and facilitate a culture of distrust and non-collaboration among postsecondary employees. To combat this, the author advises institutions to put communication protocols in place that manage how information is shared and preserved and that ensure that shared information is timely, user-friendly, and fit for purpose. The author concludes that doing so will lessen confusion, promote a transparent organizational culture, and enhance overall institutional productivity.

University World News