YorkU launches Certificate in Customer Success Management


York University’s School of Continuing Studies has launched a Certificate in Customer Success Management. The five-week program allows aspiring or current customer success managers to upskill, pursue new roles, and/or advance within their organizations. Students will take part in experiential learning, including workshops and real-world simulations taught by leaders in the field. “In our research phase for the Certificate in Customer Success Management, we spoke with Canadian leaders in the industry, and what they told us is there is little formal training in this field,” said YorkU Interim Assistant VP of Continuing Studies Christine Brooks-Cappadocia.