In a recent interview with The evoLLLution, Tim Fricker (University of Toronto Mississauga) discusses how institutions can encourage student success through relationships and evidence-based action. Fricker explains that students are used to personalization, so they expect this from their postsecondary institutions. In light of this, colleges and universities should focus their structures, strategies, and culture around relationships that strengthen students’ relationships with their institutions. To improve the learner experience, Fricker encourages asking questions about who is not engaging or represented, recognizing that this work should not fall only on specific departments, and evaluating programs and services to improve them.
