In a recent article for Macleans, Charlie Wagner-Chazalon discusses his experiences running campus tours at the University of Toronto and some of the best questions that he was asked by parents and students. While tour guides are expected to cover specific information as they lead guests around campus, the Wagner-Chazalon explains that questions create the opportunity to offer the “on-the-ground” experience of a particular campus. Wagner-Chazalon discusses how he answered questions about “the vibes of each residence building” and how he made friends while at university, and shares the insights that these answers contain for prospective students. “Tour guides aren’t sales reps for the school and we certainly don’t earn commission; our goal is to help students choose the best school for them, whether that’s where we go or not,” concludes Wagner-Chazalon.
