YorkU shutters service excellence program in response to fiscal conditions


York University will be wrapping up the Service Excellence Program that it launched in 2020, citing current fiscal conditions. The program was a multi-year initiative that supported the pursuit of a culture of continuous improvement across YorkU by streamlining processes such as hiring and purchasing, creating a shared services centre for high-volume administrative tasks, and implementing process improvements. The program’s central operational team will be phased out and the program will be concluded by the end of October. “While change can be challenging, transitioning responsibility for service excellence to the functional leads reflects the University’s balanced approach to cost containment and long-term financial sustainability,” said YorkU Provost and VP Academic Lisa Philipps.